Re: [otrs] Hello and first question

3 Jul 2009


      Thanks Leonardo, it was very useful to me; worked perfectly! Already
made my modifications. One more question: where can i modify the fields
that appears when replying a mail? I dont need the fields "Client ID",
"Pending Date" and "Time Units" so i want to delete them.
...
El jue, 02-07-2009 a las 15:54 -0500, Leonardo Certuche escribió:
Hi there,
To disable phone-ticket button, just uncheck the 
Frontend::Module###AgentTicketPhone
entry at 
Ticket -> Frontend::Agent::ModuleRegistration
To find it go to /otrs/index.pl?Action=AdminSysConfig and do a search
for phone and then click on Frontend::Agent::ModuleRegistration
greetings,
Leonardo Certuche
Medellín, Colombia
On Thu, Jul 2, 2009 at 3:38 PM, Santiago R. Lunar M.
 wrote:
        Hi, my name is Santiago Lunar and new using OTRS, i'm from
        Venezuela and
        work with Debian GNU/Linux since 2003; i think OTRS is a great
        Trouble
        Ticket system; i work as a server administrator in my country
        and I've
        already configured my OTRS but have a doubt and hope you guys
        could give
        me a hand.
The thing is that i want to delete some items from the main
        toolbar
        because i don't want the users to use some of that features
        like i.e
        Phone-Ticket. What should i modify for making this items
        disappear?
        Please let me know what kind of info do you need. I'll give
        you all the
        info you need.
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