Re: [otrs] Regarding automatic transfer of tickets

Hi Paul, Create a Generic Agent Give it a name in Job Name Expand Automatic Execution highlight everything (according to when you want to trigger) -- note that this runs in 10 minute increments minimum Expand Select Tickets Escalation times: (*) Ticket escalation time reached (choose your criteria). Expand Update/Add Ticket Attributes Set new queue (according to the destination). Optionally add other criteria that matters for filter, and set unlock as it moves. Check other settings to make sure they're as desired.