-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hello Victorija, On Mo, Jun 27, 2005 at 04:44:30 +0300, viktorija wrote:
Hello,
Firstly, thanks for this nice system! Your work is great.
I have problem with tickets, i don't know how it happens, but it happens :) If someone writes email to support@, then sometime OTRS gets double this mail with different ticket ID. Where can be a problem? In logs i see: Mon Jun 27 14:30:04 2005 notice OTRS-PM3-10 New Ticket [2005062710000116] created (TicketID=158, ArticleID=327). Mon Jun 27 14:30:04 2005 notice OTRS-PM3-10 Fetched 1 email(s) from otrs@test.ru Mon Jun 27 14:30:04 2005 notice OTRS-PM3-10 New Ticket [2005062710000107] created (TicketID=157, ArticleID=326). Mon Jun 27 14:25:01 2005 notice OTRS-PM3-10 Fetched 1 email(s) from otrs@test.ru These tickets are the same!
It looks like, if some times the mails on your pop3 server weren't deleted after you've fetched them. Have you recognized such problems before?
Viktorija
Best regards, Christian - -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.1 (GNU/Linux) iD8DBQFCwS8mTFWOq90iSiERAvGUAJ0eMxT+uHA/21DiJ52pxKa71Mi/TACfX4Uq WNxF6+5xldH+mJQJTVo3B64= =SqL4 -----END PGP SIGNATURE-----