[otrs] Looking for documentation on linking CI's to tickets

All, I'm running OTRS ITSM 3.2.7 and have been trying to wrap my head around how to link a CI to a ticket. I have a nagios system generated event and would like to automatically link the alert to a Configuration item. If at all possible link it to a user name as well. Can someone point me in the direction of how to configure that? Thanks, Building Relationship One Connection at a Time Eric Pfeifer Ph: 800.431.0996 x 8100 Fx: 603.821.0287 Cell: 603.233.0088 eric@rightpathnetworks.com www.rightpathnetworks.com