On Dec 26, 2007 9:21 PM, Torsten Thau < Torsten.Thau@cape-it.de> wrote:

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Abhinav Modi schrieb:

> We want to set up OTRS such that when a NEW USER logs in first time
> using some ldap credentials, he/she is automatically added to the OTRS
> database as a user.
>
> Is this possible ? Any pointers on how to do this ?

RTFM:

http://doc.otrs.org/2.2/en/html/x1643.html

:)

regards, Torsten Thau

- --
Torsten Thau, Dipl. Inform.
c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz
phone: +49 371 5347 623
cell: +49 176 66 680 680
personal pgp-key: 0x93E0A174
fax: +49 371 5347 625
http://www.cape-it.de
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