Deleting Emails from Queue: Go to the Admin area in the HTML client Click the GenericAgent link In the Add text box, type a name for the automatic job - in this case QueueName - AutoDelete for example Set the schedule, select the queue(s) and the new ticket state (in this case - REMOVE) You will be all set. PGP in Windows has been fixed as of the newest version out on August 4 (in two weeks) - the beta should be working. You shouldn't need to modify any .PM files - what makes you think you need to do that? Check the C:\OTRS\otrs\var\log\otrs.log file - you should see the error message. You can also configure GNUPG to log errors - I would highly recommend that since OTRS will not always log a PGP error that GNUPG will. (We run OTRS on Windows 2003, IIS6, MSSQL 2005 in production) Good luck! Nathan Campbell Systems Administrator Dallas Symphony Orchestra Schlegel Administrative Suites 2301 Flora Street Dallas, Texas 75201 214-871-4026 214-953-1218 n.campbell@DalSym.com www.dallassymphony.com To entertain, inspire and change lives through musical excellence -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of olivier poncelet Sent: Tuesday, July 22, 2008 8:45 AM To: otrs@otrs.org Subject: [otrs] Delete ticket Hello, I need to install and administrate OTRS system. I have already install 2.3.0 Beta4 on windows system to test the system (the final installation will work on Linux platform). So, I have some question about Otrs : - Is it possible to delete all tickets of a queue (for example Junk queue) [I see that is possible to remove all tickets of the database, is too much] ? - When I install FAQ (FAQ-1.4.2.opm) package nothing appear in the menu, I follow all step of "http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=250" ? - I have not Online Repository source, What I need to configure to have it ? - I have some problème on PGP configuration in OTRS on windows, I need to modify perl script as follow : in otrs\Kernel\System\Crypt\PGP.pm in _DecryptPart : ... my ($FHDecrypt, $FilenameDecrypt) = $Self->{FileTempObject}->TempFile(); my ($FHOutput, $FilenameOutput) = $Self->{FileTempObject}->TempFile(); close $FHDecrypt; close $FHOutput; my $cmd="bash -c \"echo ".quotemeta($Param{Password})."|$Self->{GPGBin}--passphrase-fd 0 --always-trust --yes -d -o '$FilenameDecrypt' '$Param{Filename}' 2>&1\"
$FilenameOutput";
if (not system($cmd)) { $Self->{LogObject}->Log(Priority => 'notice', Message => "Can't run gpg decrypt command"); } open (LOG,"< $FilenameOutput"); while (<LOG>) { $LogMessage .= $_; } .... With this modification, I only manage to decrypt message. thanks a lot for your help, Best regard, Olivier _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/