Hi all, I am an otrs newbie evaluating it for about a month. Researching the online documentation doesn't answer the following questions: - What's the search order within the dash board / the ticket search page / the list of blocked tickets. Is there any way to change it (just by a click)? - I am linking tickets like a tree (parent / child). Is there any way to show all tickets linked to a specific root ticket / to display graphically the tree? - I found a way to move a ticket from "new" to "open" just by blocking / unblocking it, that's ok. What actions are necessary to move a ticket from "waiting" back to "open" - Is there any filter to see all unblocked tickets, i.e. "forgotten" tickets? - The color scheme for the ticket search page: The inverse headline isn't an eye catcher really, it's always the last line I am recognizing ... What other color scheme are available? Thanks for now mb I am using otrs 2.4.7 on a linux server