All,

I’ve tried Googling this to no avail.  Can any one tell me how this is possible?  We need to make the “From:” address different for all outbound emails from OTRS per the queue they originate from.  A secondary goal would be to actually have the outbound emails route through the appropriate SMTP relay for its address.

For example, if I reply to a customer from the “Widgets” queue, I want the outbound email to be from help@widgets.org.  Or if I’m replying to a ticket in the “Scallywag” queue, it should read help@scallywag.net. 

Clarifying the secondary goal, I would like emails sent from help@widgets.org to relay through smtp.widgets.org, and help@scallywag.net to relay through smtp.scallywag.net, etc.

I hope that makes sense.  Any help would be greatly appreciated.

Thanks!

-A