Hi,
Admin -> under 'Queue & Responses', [Auto Responses]
Sorry, that is not working. I made the following modifications to the file $OTRS_HOME/Kernel/System/Ticket.pm sowhere around line 590 in the function TicketSubjectBuild ======================= # Patch by Benjamin $Subject = "$TicketSubjectRe: " . $Subject; $Subject = $Subject . " [$TicketHook$TicketHookDivider$Param{TicketNumber}] "; # original was: # $Subject = "$TicketSubjectRe: [$TicketHook$TicketHookDivider$Param{TicketNumber}] " . $Subject; ======================= I'm neither a perl expert nor do I know anything about OTRS's internal architecture. Is that a safe way to do the modifications? Could there be any side effects I'm not aware of? (Is it better to ask this on the dev list?) Regards Benjamin