Hi Hans, On Tue, Jan 20, 2004 at 05:37:03PM +0100, Robert Kehl wrote:
Yep, I saw that... sorry, i meant within otrs All te mail is coming on one email adress and at the moment I use the pop3-client to fetch the email
You'll have to pre-sort your eMail sources on the POP3 server by using multiple POP3 boxes, then.
Or you use the new OTRS 1.2 feature: "PostMasterFilter" :) http://doc.otrs.org/cvs/en/html/receiving-email-filter-module.html (It's used for any way of receiving emails on any platforms because it's a OTRS PostMaster module.) There is an existing module for your needs, add the following to Kernel/Config.pm (only in OTRS 1.2): [...] # Job Name: 1-JobForHans # (sort emails with From: sales@example.com into queue 'Order') $Self->{'PostMaster::PreFilterModule'}->{'1-JobForHans'} = { Module => 'Kernel::System::PostMaster::Filter::Match', Match => { To => 'sales@example.com', }, Set => { 'X-OTRS-Queue' => 'Order', }, }; [...] Have a lot of fun! .-) -Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!