Please take a look at this and tell me if there is any way to recover.
I think I bricked my install.
I installed the Turnkey Linux OTRS appliance.
It seemed to install OK.
Connecting to the admin dashboard was a pain because this system didn’t follow the documentation but I got around that.
My problems started when I started troubleshooting why mail wasn’t arriving and opening tickets.
I noticed an error about bad permissions on "/usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm"
This turned out to be a link to /var/lib/otrs/Config/ZZZAuto.pm and the target wasn’t there.
I thought I would be brilliant and just touch the file and copy the permissions from
/var/lib/otrs/Config/ZZZAAuto.pm
Suddenly, when I clicked on the Admin icon on the webpage I got:
[ OTRS ]
Error: Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied!
Comment:
Bug Report:
Traceback:
ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Jun 24 05:43:21 2011
Message: Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied!
Traceback (1230):
Module: Kernel::System::Config::WriteDefault (v1.85) Line: 300
Module: Kernel::Modules::AdminInit::Run (v1.13) Line: 50
Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48
Module: (eval) (v1.88) Line: 204
Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
Undoing what I did has not fixed anything.
Is there ANY hope of recovery ?
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