mine is attached.
It has redundant LDAP servers, DLAP login for agents and LDAP login and info
for customers.
It still uses the OTRS database for agents (to set permissions, etc.), so
you have to make an account for each one in OTRS (same name as AD login
name), it only uses the LDAP for the login.
The list at the bottom is the customer data I am pulling out of AD; You may
want more or less items there.
--
--
Steven
May you have the peace and freedom that come from abandoning all hope of
having a better past.
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- --- - - -- - - - -- - - -
"Hamad Al-Gharabally"
Hello,
I would like to use OTRS 2.0.4 (on debian) for the tech support dept, however I dont know much about LDAP or Active Directory for that matter.
Could someone paste a "real" working example config which would allow agents and/or customers to log in? (Using the accounts in the Active Directory)
Ive taken a look at the Documentation but when it comes to dn cn etc.. it seems a bit intimidating. A case example would be.
Were running win2000 domain controllers.
each named: dc1.auk.edu.kw & dc2.auk.edu.kw
Underneath that I have the following Ou's:
+ AUK Students + Staff + Facutly
Now the customers in this case would be the Students & Faculty & Staff
The agents would be in the Staff ou as well. (I might forsee a problem here)
Do I need to ask our AD admin to move the agents into a separate OU ?
Best Regards, Hamad Al-Gharabally
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