Thanks a lot Nils I am talking about customer users nor agents. Manager & Domestic & International are employees at customer Company. They send tickets to queues supported by agents. Do you know a way to do that? Carlos, -----Mensaje original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Nils Breunese (Lemonbit) Enviado el: Jueves, 06 de Marzo de 2008 03:13 p.m. Para: User questions and discussions about OTRS.org Asunto: Re: [otrs] grouping Customer users Carlos wrote:
Is there a way to group customer users as follows?
Company Manager Domestic Customer-101 Customer-102 Customer-103 etc International Customer-201 Customer-202 Customer-203 etc
Rules: Customer user Manager can see all tickets created by all Customer user Domestic can se only tickets created by Customer-101, 102, 103 and etc Customer user International can se only tickets created by Customer-201, 202, 203 and etc
I'd create a Domestic and an International queue and assign the Domestic agent to the Domestic queue and the International agent to the International queue. Direct the Customer-1* tickets to the Domestic queue and the Customer-2* tickets to the International queue. The Manager agent could have full privileges. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/