It was suggested I use the source archive!
 
OK, making progress, I've untarred and changed the directory to 'otrs' as suggested
Next problem!
I added user OK with the command
useradd -r -d /opt/otrs/ -c 'OTRS user' otrs
however
usermod -G nogroup otrs
gives the error 'invalid numeric argument'
 
Neil


From: Markus Moj <MMoj@timocom.com>
To: Neil Grantham <neil40@btinternet.com>; User questions and discussions about OTRS. <otrs@otrs.org>
Sent: Friday, 19 February, 2010 14:40:37
Subject: Re: [otrs] OTRS install on CenTOS Linux box

Hi,

First of all, welcome to the linux world :)

Second, why do you not use the *.rpm package? http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.4.7-01.noarch.rpm

The command is tar -xzvf *.tar.gz

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail:
mmoj@timocom.com
Internet:
www.timocom.com

Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489


Inactive hide details for Neil Grantham ---19.02.2010 15:34:16---Newbie to Linux question! I've downloaded and installed CentOSNeil Grantham ---19.02.2010 15:34:16---Newbie to Linux question! I've downloaded and installed CentOS 5.4 on a 'PC'


From:

Neil Grantham <neil40@btinternet.com>

To:

OTRS Mailing list <otrs@otrs.org>

Date:

19.02.2010 15:34

Subject:

[otrs] OTRS install on CenTOS Linux box

Sent by:

otrs-bounces@otrs.org





Newbie to Linux question!

I've downloaded and installed CentOS 5.4 on a 'PC'

I have downloaded OTRS-2.4.7.tar.gz to /tmp

I am logged in as root (well default admin user that I set up)
I open Applications>Accessories>Terminal
It has the prompt admin@localhost
I cd to /opt then run the command 'tar xf /tmp/otrs-2.4.7.tar.gz

I get loads of Cannot open: No such file or directory

What am I doing wrong?
Should I login as root for this, then admin for the OTRS install

Thanks (be gentle to a Linux newbie)

Neil
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