Re: [otrs] Moving a closed ticket does not fire move notifications

Hi Davide, On Wed, Jun 1, 2011 at 11:21, Davide Manzi wrote:

In OTRS version 2.4.7, when moving a Closed Ticket into a queue changing its status to Open, OTRS does not send any notification to the Users that put “Yes” in “Move Notification” preferences.

See this bug report: http://bugs.otrs.org/show_bug.cgi?id=3847 -- Mike