Hi, dear list members! I'm new to this list (and to the OTRS system :) ). I'm a beginner programmer at a company, and my first job to set up an OTRS with a front-end, like this (sorry, it's in hungarian, but it's not a problem): http://ugyfelkapu.hotdog.hu/ At the beginning, OTRS must handle users only from 1 domain (eg. foo.hu) (later from more domain): So as we see on the mentioned URL, there are predefined: - categories (1. textbox) (eg: registration, login, ...) - subcategories (2. textbox) - under registration: eg: can't login, want to delete myself, ... - under login: password, email address, ... - and sub-subcategories :) The tickets (aprrox. 100-200 email/day) will be handled by only 1 or two agents. How should I set up the OTRS to include all categories in it? How many email address should I use? How many queues should I use? As much as categories (and subs and subs-subs) are ???? The original idea of mine was that the frontend will pull these categories from the database of the OTRS ... :) But it seems too many queues ... Thanks for your answers and your time ! Greets Krisztian