[otrs] Wrong Attachments !!! HELP !!

Hi all, Only today we have realized that ALL the attachments we send with OTRS are a "little bit" wrong. Example: An agent attach the file "c:\test\myfile.txt" from a win2k machine with explorer 6......the attach come to the destination as "c_test_myfile.txt" !!!!!! This not a good thing.....we have to send licenses files that have "mandatory" names (in that case "myfile.txt"), then, least but not last, we dont like to have our customers see the directory structure in the machine of the agent...... Is this a bug ??? Thanks Marco Cintolesi