Re: [otrs] 3.0.8 SetPermissions.pl: ownerships/permissions problem after running

On 01/06/11 18:16, otrs-request@otrs.org wrote:

Date: Wed, 01 Jun 2011 17:46:55 +0530 From: Charles Subject: [otrs] 3.0.8 SetPermissions.pl: ownerships/permissions problem after running To:otrs@otrs.org Message-ID:<4DE62DB7.7090307@catcons.co.uk> Content-Type: text/plain; charset=ISO-8859-1; format=flowed

Hello:-)

Sorry -- I accidentally sent the earlier mail as HTML so am resending in plain text.

After using 3.0.7's UPGRADING instructions to upgrade from 3.0.7 to 3.0.8 (fromotrs-3.0.8.tar.gz), the OTRS logon page displayed "the browser you are using is too old". /var/log/apache2/error.log pointed to an OTRS permissions problem.

Solution found :-) Step 5 of /opt/otrs/UPGRADING includes: shell> cd /opt shell> tar -xzf otrs-x.x.x.tar.gz shell> ln -s otrs-x.x.x otrs After which I ran root@system:/opt# cd /opt/otrs/ \ && bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=otrs \ --web-user=www-data --web-group=www-data /opt/otrs When /opt/otrs is a symlink, the File::Find's find subroutine does not descend the directory pointed to. The solution (for 3.0.8) was to run root@system:/opt# cd /opt/otrs/ \ && bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=otrs \ --web-user=www-data --web-group=www-data /opt/otrs-3.0.8 Best Charles