RE: [otrs] response content ordering

16 Sep 2004

      Hello,

We put the following in otrs/Kernel/Config.pm:

    # Format of the standard response

    $Self->{ResponseFormat} = '$Data{"Salutation"}

$Data{"StdResponse"}

$Data{"Signature"}

$Data{"OrigFrom"} $Text{"wrote"}:

$Data{"Body"}

';

Hope this helps,

Sandy

  _____  

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Strange, PJ (Philippa) 
Sent: Wednesday, September 15, 2004 6:13 AM
To: 'otrs@otrs.org'
Subject: [otrs] response content ordering

Hi

I've created several responses in a particular queue but the text in the
response is being added at the bottom of the message ie after the content of
the original.

Is it possible to place the original email at the bottom of the response?
What script composes the response?

Thanks

Philippa Strange

RE: [otrs] response content ordering

Sandy Canfield