have been trying to install the easy way:
http://doc.otrs.org/1.2/en/html/install.html#INSTALLING-THE-QUICK-AND-EASY-W...
running the following:
Apache/2.0.50
mod_perl 1.99_12-2.1.i386
i can install otrs which creates a conf file -- /etc/httpd/conf.d/otrs.conf
then when running apachectl start i get the following:
[error] Can't locate loadable object for module Apache::Constants in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/
[[[ bunch of path directories ]]]
[Thu Aug 05 21:56:02 2004] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server
if i remove the otrs.conf apache2 starts up fine -- so i assume its something to do with this conf file. below is the entire file:
# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
# load all otrs modules
Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache::Reload
PerlInitHandler Apache::Reload
# set mod_perl2 options