Hello Michiel,

Thanks much, works perfectly now.

Thanks
//M



On Mon, Sep 10, 2012 at 11:00 AM, Michiel Beijen <michiel.beijen@gmail.com> wrote:
Hi,

OTRS since 3.0.12 and 3.1.x has the ability to store the agent's login
name; see these commits:
http://source.otrs.org/viewvc.cgi/otrs/Kernel/Output/HTML/Standard/Login.dtl

So you can get this behavior by upgrading OTRS and/or replacing Login.dtl.
--
Mike

On Fri, Sep 7, 2012 at 4:33 PM, Muhammad El-Sergani <msergani@gmail.com> wrote:
> Hi list,
>
> This is probaly a lame question, and will be frowned upon in terms of
> security (if nothing else more).
> Anyways, we're running two OTRS installations, one @ v3.0.11 and the other @
> v3.1.1.
>
> Using Firefox, it seems it's not able to store the Agent's login info for
> the v3.0.11, and does it successfully for the other. Any info or help as to
> why this is happening?
>
> The only difference I can mention aside from the version number, is that the
> v3.0.11 is called through the web via support.company.com, and in
> /var/www/html/ there is an index.html file that redirects the browser to the
> actual OTRS installation directory. The following is the content:
>
> <script language="javascript" type="text/javascript">
>      <!--
>      window.location="http://support.company.com/otrs/index.pl";
>      // -->
> </script>
>
> Is it something wrong with the redirection or what exactly?
> Appreciate the help.
> Thanks
> //M
>
>
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