Re: [otrs] can't receive messages

i've seen system address paramater of admin queue and say "henche@yahoo.com (admin)". would u give me tutorial or screen shot how custom message with admin and user? thx a lot to help my problem. thx, - HM - --- Matthias Wegner wrote:

Hi Henche,

every queue uses exactly one email address when you answere tickets from that queue. The address for outgoing mail of a queue is configured at the queue parameters. Otherway around the addess for ingoing mail and wich queue to put the mail is configured at the pop3account or email parameters.

So check the "systemaddress" parameter of your admin queue. I bet it will say "hehe@yahoo.com".

MW

henche muliawan wrote:

...

waa, thx a lot, at last i can solve my problem 1st, but my 2nd problem still have a problem... i will explain my problem details:

henche@yahoo.com --> admin hehe@yahoo.com --> user

when user send a ticket for admin, it works and success, but when admin want to reply the message,

...

from: hehe@yahoo.com to: henche@yahoo.com

that's the problem. why the textfield in the

subject

...

from isn't admin, but user. it should be from admin. i'm confuse about that.

could u give me some detail explanation and a tips for solve my problem? sorry, because i'm newbie for OTRS and i'll have a lot of questions to ask u...

thx - HM -

--- Matthias Wegner wrote:

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

____________________________________________________________________________________ Everyone is raving about the all-new Yahoo! Mail (http://advision.webevents.yahoo.com/mailbeta/)