I have a 1.5GB VirtualBox .vdi available. It's Ubuntu Server 32-bit 10.10 patched as of today and today's (Nov 19,2010) release of OTRS.
http://dl.dropbox.com/u/15333373/OTRS3.vdi

Of note: I believe all appropriate perl modules related to otrs have been installed, but NO TWEAKS to MySQL or OTRS. This means that the package size maximum will need to be adjusted if necessary.

You'll need VirtualBox (or convert to VDMK). I'd appreciate any feedback... The .vdi is dynamic to 8GB max and was built with 512MB ram on the VM. It might make sense to make the network "Bridged" so you can see it. It's DHCP by default. Also, you'll want to configure the hostname / dpkg-reconfigure postfix if you want email to send correctly. 

In case you completely ignore it, the default username is guest and password is guest. To get to root, sudo su. The mysql root user's password is root. You should (I HOPE!) be told all this and the IP address from the virtual machine console. (It updates /etc/issue automatically).

If you ignore all that, ifconfig will tell you the IP address and then you'll be able to browse to http://IPAddress/otrs/installer.pl

NOTE: The default security stinks! You'll WANT to change the passwords for guest and mysql root. If you don't change it, ... well, I warned you. :)

NOTE: There are .dist files in /opt/otrs that were not copied without .dist (procmail, fetchmail, for example). If you need them, you'll need to rename/copy them appropriately.

hint to change to static IP: http://www.debianhelp.org/node/3246

Again, I would appreciate any feedback.

Kind regards,
Gerald Young (crythias)

On Fri, Nov 19, 2010 at 12:13 PM, Gerald Young <crythias@gmail.com> wrote:
How about a virtualbox vm? It's mostly open source (unless you need USB support, but it's still gratis/free) and very cross platform. http://www.virtualbox.org/wiki/Downloads plus there are ample tutorials about VDI to VDMK conversion if you need it.


On Fri, Nov 19, 2010 at 11:31 AM, Wes <wes@automaticduck.com> wrote:
On 11/19/10 1:10 AM, "Jos Vos" <jos@xos.nl> wrote:

> More seriously: KVM is Linux-only, AFAIK, although there might be a
> way to convert a KVM VM to other VMs like VMWare.

Then it wouldn't help me since our computers are running OS X.  Thanks.


--
Wes Plate
 Automatic Duck, Inc.
 http://www.automaticduck.com

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