Consuder, The ticket is new only
I guess for old ticket, it will have ticket id, so it will fetch and add to
that queue only?
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Steven Carr
Sent: 13 March 2013 PM 05:20
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Email CC Field
You need to enable Ticket -> Core::PostMaster ->
PostmasterFollowUpSearchInReferences
This will check the email references to see if they match an existing ticket
and then add the email to that ticket.
Steve
On 13 March 2013 11:37, Darshak Modi
If email is sent as cc, in which queue it will be sent?
How will it be checked? ,I guess, here Dispatch by To: will not work.
But will Dispatch by Queue work ?
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