Re: [otrs] otrs Digest, Vol 45, Issue 18

Hi Carlos Gallego, Thanks for ur input on bulk data upload.. Regards, SMPM On Wed, Jun 13, 2012 at 3:10 AM, wrote:

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Today's Topics:

1. Re: Add template list to OutputFilterTextURL after upgrade to OTRS 3.1.6 from 3.0.11 (Mark Dissington) 2. Re: 2.4.7 and 3.0.12 # or Ticket# (Neil Simpson) 3. Re: Bulk Customer Data upload in to OTRS Postgres DB (Carlos Andr?s Gallego Arboleda)

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Message: 1 Date: Tue, 12 Jun 2012 13:14:31 +0100 From: "Mark Dissington" Subject: Re: [otrs] Add template list to OutputFilterTextURL after upgrade to OTRS 3.1.6 from 3.0.11 To: "User questions and discussions about OTRS." Message-ID: <4FD740B80200002F00012E97@H2G2.netmania-it.com> Content-Type: text/plain; charset=US-ASCII

Thanks mg,

Have applied the patch and the errors have stopped being logged.

Thanks, Mark.

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On 12/06/2012 at 07:40, Martin Gruner wrote: Hi Mark,

this is a bug, and it is already fixed: http://bugs.otrs.org/show_bug.cgi?id=8543. If you don't want to patch your system, you can ignore the messages for now and upgrade to OTRS 3.1.7 when it is available.

Regards, mg

Am 11.06.12 14:39, schrieb Mark Dissington:

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We've completed a successful upgrade to OTRS 3.1.6 but now have the error below repeatedly logged to /var/log/messages

Jun 11 11:32:40 zaphod OTRS-CGI-10[18479]: [Notice][Kernel::Output::HTML::Layout::Ascii2Html] Please add a template list to output filter Kernel::Output::HTML::OutputFilterTextURL to improve performance. Use ALL if OutputFilter should modify all templates of the system (deprecated).

I've searched everywhere for how to do what is suggested, OTRS website, both Dev and Admin manuals. But can't discover how to do what it suggests. The closest I can find is Frontend::Output::FilterText###AAAURL in Framework -> Core::Web in Sysconfig but doesn't seem to have anything to do with templates. In fact, I don't even know what a Template in OTRS context is!

Can someone point me in the right direction?

TIA, Mark.

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Message: 2 Date: Tue, 12 Jun 2012 15:16:09 +0200 From: Neil Simpson Subject: Re: [otrs] 2.4.7 and 3.0.12 # or Ticket# To: "User questions and discussions about OTRS." Message-ID:

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hi,

think your looking for the ticket::hook option. Core::Ticket under sysconfig section. or it might be hard coded in your ~/Kernel/Config.pm file.

mine is set to default which is Ticket#.

Neil

On Mon, Jun 11, 2012 at 9:48 PM, Andy Wodfer wrote:

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We've just upgraded from 2.4.7 to 3.0.12. I suspect something is wrong somewhere since OTRS doesn't seem to put replies to tickets created and answered on 2.4.7 into the correct ticket on 3.0.12.

I see that in the subject field we used to have [#20120213 10000074] as a ticket number while on 3.0.12 we have Ticket#2012061110000114. I suspect this is causing some problems because instead of adding a reply to the existing 2.4.7 generated ticket the system now creates a new ticket with a new and old ticketnumber Ie: Ticket#2012061110000178 ? Re: [#2012021310000074] Some title.

Any idea of what I can do and where to change/fix this? Ideally I'd like to see only [#20120213 10000074] like we had in 2.4.7.

Thanks for any help!

Best regards, Andy

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