Hi all,
I've installed OTRS 2.4.7 on my Windows XP laptop.
I've configured my OTRS installation to authenticate users both on OTRS
database and our internal company LDAP, setting configuration in
Kernel/Config/Defaults.pm following instruction on administration
manual (page 114 on pdf).
Always ok, I can login using local OTRS db account and using LDAP
account.
After that I tried to recover a password for a OTRS db account using
functionality exposed on customer login module. OTRS sens me correctly
an e-mail with a link to activate change password, I receive the
message in my mail box, check the url and OTRS fails with a web page
containing the message:
Can't call method "GenerateRandomPassword" on an undefined value at C:/Programmi/OTRS/OTRS/bin/cgi-bin/../../Kernel/System/CustomerUser.pm line 466, <DATA> line 275.
Sadly in C:\Programmi\OTRS\OTRS\var\log\otrs.log there is no other
information.
What's wrong with my multiple backend configuration?