It worked fine.
thank you very much.


On 10/4/07, Carlos <forums@grupocash.com.mx> wrote:
Hi Kamal,
You must enter as a admin user (root@localhost ) and go to de admin area where you can see a Sysconfig option.
 
Carlos,
De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Kamal
Enviado el: Miércoles, 03 de Octubre de 2007 05:18 p.m.
Para: User questions and discussions about OTRS.org
Asunto: Re: [otrs] Customized Response

Dear Gabriele,
Thank you for your response.
What file exactly should I edit since I tried searching for files called Sysconfig, ViewCompose, or ResponseFormat in the OTRS directory, but I couldn't find them.

Regards

On 10/3/07, Gabriele D'Andrea <gabriele.dandrea@ecohmedia.com > wrote:
Take a look at SysConfig
 Ticket -> Frontend::Agent::Ticket::ViewCompose
Ticket::Frontend::ResponseFormat:
to customize response format
 
Gabriele
----- Original Message -----
From: Kamal
Sent: Wednesday, October 03, 2007 9:18 PM
Subject: [otrs] Customized Response

Greetings,
I am using OTRS 2.1.6

When I'm using any kind of response linked to a queue, I'm getting the following inside the message:

"<name>" <email> wrote:

> <snippet>
>
> 
>
>

How can I control the above or remove it? I just need what I write in the response to be displyed.

Regards

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