Check your event logs to see if there are
any errors. Force PostMasterPOP3.pl to run and watch for errors. On UNIX this
command is ./PostMasterPOP3.pl. I’m not sure what the exact command is in
windows.
Good Luck
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] On Behalf Of Nathan
Campbell
Sent: Wednesday, May 30, 2007
11:24 AM
To:
Subject: [otrs] PostMaster POP3
Account problem
I have had OTRS running for 6 months now and no problems.
I received a call from the department using it and was
notified that there are no new emails arriving in the system for the past few
days.
All messages go to a single POP3 account and imports the
messages into the OTRS system and from there the messages are routed into the
queues based on Subject or To / From
filters.
I have verified that the password is correct in Active
Directory, Config.pm, and set through the interface.
I now have a backlog of over 200 messages – how can I
force the system to import them? This used to happen automatically (I never
even setup a CRON job) but now they are not being pulled over.
Windows 2003 Server
OTRS 2.1.7
MySQL
Exchange 2000
Thanks!