21 Sep
2007
21 Sep
'07
12:12 p.m.
Håvard Sørli wrote:
Nils Breunese (Lemonbit) wrote:
When I have something sitting in my inbox that really should be sitting in OTRS I just forward the message to OTRS.
The From (and other) information in OTRS gets wrong info with this solution. When you answer the thicket you have to change To:
My mail client (Apple Mail) has the option to 'forward as original', which works just fine in these cases. Nils Breunese.