Hi,

I have this question:

I would like to perform a custom research in my otrs (ver.2.4.7) when I log in as an agent.

In the Agent Ticket Search Result page I’d rather see these fields:

Ticket    Create Time      Close Time         From     State     Ticket    Agent   Customer ID

Than:

Tcket     Age(!!!) From   State     Ticket    Agent   Customer ID

In versione 2.3.4 I’ve got the AgentTicketSearchResultShort.dtl file (in Program Files\OTRS\OTRS\Kernel\Output\HTML\Standard) and I edited this without success :-( . In 2.4.7 version I haven’t found any .dtl file to edit.

Anyone can help me?

Thanks,

Alessandro