Jerome Alet a écrit :
Hi,
I've setup the OTRS 1.3.2p01-5 Debian package and it now works like a charm with PostgreSQL. OTRS is really great stuff !
Now I'm wondering : I'd like to propose to customers the choice between only two queues with names I'll choose, but actually there are several predefined queues : 'Raw', 'Junk', 'Postmaster' and 'Misc' which are of no interest to me.
I've read the documentation, especially "What is a ticket queue" section, but it doesn't seem to explain if these predefined queues are needed or not.
You must declare the default Queue for the system in Kernel/Config.pm : # PostmasterDefaultQueue # (The default queue of all.) [default: Raw] $Self->{PostmasterDefaultQueue} = 'Your Personnal Queue'; This Queue MUST be created before via admin web interface. Regards, Yann.