lol

There you go. But now you now, next time that you have to restart your services / reboot your server :D

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489

Marco Vannini ---20.10.2009 11:44:53---so stupid I am ... I did not do a httpd restart... it works. Sorry and thank you all.

From:	Marco Vannini <marco.vannini@gmail.com>
To:	"User questions and discussions about OTRS." <otrs@otrs.org>
Date:	20.10.2009 11:44
Subject:	Re: [otrs] Problem with "Next ticket state"
Sent by:	otrs-bounces@otrs.org

No I don´t have any problems. My System is running as smooth as before. Did you replace the file and made a backup of the original? Did you restart your services?

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489

Marco Vannini ---20.10.2009 10:45:05---sorry to boring and spam but with the new file I get: Modification of non-creatable hash value attem

From:	Marco Vannini <marco.vannini@gmail.com>
To:	"User questions and discussions about OTRS." <otrs@otrs.org>
Date:	20.10.2009 10:45
Subject:	Re: [otrs] Problem with "Next ticket state"
Sent by:	otrs-bounces@otrs.org

---




sorry to boring and spam but with the new file I get:
Modification of non-creatable hash value attempted, subscript "Kernel/Modules/AgentTicketCompose.pm" at /opt/otrs//Kernel/System/Main.pm line 154.

Markus, do you have the same problem ?


On Tue, Oct 20, 2009 at 10:35 AM, Marco Vannini <marco.vannini@gmail.com> wrote:
yes sorry, I have to confirm that it's a my proxy problem again...


On Tue, Oct 20, 2009 at 10:19 AM, Marco Vannini <marco.vannini@gmail.com> wrote:
Unfortunately not but it could be yet a f... proxy problem...


On Tue, Oct 20, 2009 at 10:14 AM, Martin Edenhofer <me@otrs.com> wrote:
Is it working if you try it again?

 -Martin

On 20.10.2009, at 09:53, Marco Vannini wrote:
Hi all,

I get 

co: output error: Bad file descriptor


co aborted


Trying to download code. It is me that i'm doing something wrong ?

tx

Cheers.

MV

On Tue, Oct 20, 2009 at 9:02 AM, <MMoj@timocom.com> wrote:
Thx for the fast reply ;)



Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489

<graycol.gif>Martin Edenhofer ---20.10.2009 08:59:10---Hi Markus, yes, unfortunately.

---





Hi Markus,

yes, unfortunately.

It's already fixed http://bugs.otrs.org/show_bug.cgi?id=4433

Just upgrade Kernel/Modules/AgentTicketCompose.pm new revision: 1.81.2.3

http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AgentTicketCompose.pm?revision=1.81.2.3&view=co

And it should work fine.

 -Martin

On 20.10.2009, at 08:33, MMoj@timocom.com wrote:

> Hey,
>
> Can some one tell my why OTRS "Next ticket state" is per defaul  
> "closed successful" when it is set to be "open" in  
> "Ticket::Frontend::AgentTicketCompose###StateDefault"?
>
> Is it a bug?
>
> With the Update from 2.4.4 to 2.4.5 today this changed to be "closed  
> successful" but the Helpdesk agents want it to be "open" instead,  
> but it does not work if I define it as "open" int the "ViewCompose".
>
> Can some one help me out with a workaround or something?
>
> Mit freundlichen Grüßen / Kind regards
> Markus Moj
> IT Infrastructure & Services
>
> TimoCom Soft- und Hardware GmbH
> In der Steele 2
> D-40599 Düsseldorf
> Tel: +49 211 88 26 80 14
> Fax: +49 211 88 26 70 14
> eMail: MMoj@TimoCom.com
> www.TimoCom.com
> Geschäftsführer: Jens Thiermann, Gunther Matzaitis
> Amtsgericht Düsseldorf, HRB 34489
>
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