What struck me is this:<br>Bad address at /opt/otrs-2.3.4/Kernel/System/<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Log.pm line 230.<br>
<font color="#888888"><br></font></blockquote>Did you put the new files of 2.4.2 in the 2.3.4 directory? The name 2.3.4 triggers me here...<br><br>- Are you the otrs user? It seems you don&#39;t have permission on the shared memory used for the log file.<br clear="all">
--<br>Michiel Beijen<br>Software Consultant<br>+31 6 - 457 42 418<br>Bee Free IT + <a href="http://beefreeit.nl">http://beefreeit.nl</a><br>
<br><br><div class="gmail_quote">On Wed, Jul 29, 2009 at 17:20, Alan McKay <span dir="ltr">&lt;<a href="mailto:alan.mckay@gmail.com">alan.mckay@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Yikes!<br>
<br>
*) Run the migration script (as OTRS user, _not_ as root):<br>
   You must execute the migration script to migrate some data from the<br>
old database<br>
   structure to the new one. Please run $OTRS_HOME/scripts/<a href="http://DBUpdate-to-2.4.pl" target="_blank">DBUpdate-to-2.4.pl</a>!<br>
<br>
I think my problem is that this step actually has to come first :<br>
<br>
*) If _no_ RPM is used, execute $OTRS_HOME/bin/SetPermissions.pl!<br>
<br>
-bash-3.2$ !$<br>
$OTRS_HOME/scripts/<a href="http://DBUpdate-to-2.4.pl" target="_blank">DBUpdate-to-2.4.pl</a><br>
Start migration of the system...<br>
<br>
ERROR: OTRS-DBUpdate-to-2.4-10 Perl: 5.8.8 OS: linux Time: Wed Jul 29<br>
11:18:36 2009<br>
<br>
 Message: Can&#39;t remove shm for log: Operation not permitted<br>
<br>
 Traceback (3386):<br>
   Module: Kernel::System::Log::CleanUp (v1.62) Line: 254<br>
   Module: Kernel::System::Log::new (v1.62) Line: 105<br>
   Module: /opt/otrs/scripts/<a href="http://DBUpdate-to-2.4.pl" target="_blank">DBUpdate-to-2.4.pl</a> (v1.7) Line: 63<br>
<br>
Bad address at /opt/otrs-2.3.4/Kernel/System/Log.pm line 230.<br>
<font color="#888888"><br>
<br>
--<br>
</font><div><div></div><div class="h5">“Don&#39;t eat anything you&#39;ve ever seen advertised on TV”<br>
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