Re: [otrs] emailed tickets not being tied to user

Alan, In that case you can setup them as both. In Config.pm create a new customer auth block pointing to your agent auth database. Thanks, Savitra Sirohi Nucsoft OSS labs http://www.osslabs.biz On 8/26/09, Alan McKay wrote:

On Tue, Aug 25, 2009 at 11:58 PM, savitra sirohi wrote:

...

Alan, is there a reason you can't set them up as customer users?

They'll have tickets assigned to them as well. Not as many as my IT group, but there will eventually be tickets coming in from our external customers, that will eventually get assigned to one of these people.

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