23 Dec
2010
23 Dec
'10
8:28 a.m.
ravi shanker wrote :
Need help in understanding what does graph in dashboard of otrs displays, is it the tickets shown in graph are for particular agent or all tickets in all queues.
Hi Ravi, based on my experiences with 2.4 it counts all opened and closed tickets in all queues the particular agent has rights for. Regards Alexander -- radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Phone +49 202 2489 1123, Fax +49 202 2489 941123