Hi John, John Bray wrote:
1) How can I stop these mx checks being done
Check your Kernel/Config.pm if CheckMXRecord is really "0". In case you use mod_perl, restart your webserver to reload the config file. Then it should work.
grep -i mx Kernel/Config.pm # $Self->{CheckMXRecord} = 0; [root@vicarage otrs]# /etc/init.d/httpd restart Stopping httpd: [ OK ] Starting httpd: [ OK ]
And the problem still occurs, both with Konqueror and Firefox, and if I log out and in again.
Ok, could it be that the error message is "Email address (root@localhost) not valid (invalid root@localhost (fqdn)! )"? In OTRS 1.x the email address checking is very conservative, so OTRS says root@localhost is not a valid internet email address because of the hostname (localhost). OTRS 1.x has two config options for email checking: [Kernel/Config.pm] # CheckMXRecord # (Check mx recorde of used email addresses) $Self->{CheckMXRecord} = 1; # CheckEmailAddresses # (Check syntax of used email addresses) $Self->{CheckEmailAddresses} = 1; [...] In your case, change the email address root@localhost to a real email adress or set CheckEmailAddresses to "0". PS: In upcoming OTRS 2.0 the email address check is better.
John
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!