Hi to all!

I got a major problem… I am updating Otrs 2.4 to 3.1

I rebuild the MySql database with the .pl scripts (2 time’s 2.4> 3.0 > 3.1)

But when I restore the 2.4 config file it gives me an error:

(by open a new ticket)

Core.Agent.CustomerSearch is undefined

(?)()@http://IP/otrs/index.pl?Action=AgentTicketPhone:1091

Ready((function (a, b) {return new e.fn.init(a, b, h);}))@http://IP/otrs-web/js/js-cache/CommonJS_68dde536bb70ecee1bc20099766397fc.js:500

trigger([object HTMLDocument],[object Array])@http://IP/otrs-web/js/js-cache/CommonJS_68dde536bb70ecee1bc20099766397fc.js:33

trigger()@http://IP/otrs-web/js/js-cache/CommonJS_68dde536bb70ecee1bc20099766397fc.js:33

trigger([object Event])@http://IP/otrs-web/js/js-cache/CommonJS_68dde536bb70ecee1bc20099766397fc.js:33

please can somebody help me !

Thanks In Advanced!

Duncan Beckers

The Nederland’s