Re: [otrs] Forward option not available?

Hi, On 19.08.2010, at 21:36, Jason B. Loven wrote:

Many of our tickets come into an email dropbox from which they are automatically created. Often we would like to forward them out to customers on-site IT for review. For some reason the forward option isn’t available on many of them and I don’t understand what the criteria is that determines if the forward option is visible or not?

The forward option should be available on all articles of type email-* and phone. Maybe you have a PostMaser Filter that does create the ticket with another article type?! Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project