We operate with a dummy agent whose sole purpose is to be notified of new requests in our Incoming queue. The agent's mail address is an alias for the agent, from a group of real agents working a weekly rota, currently on duty. What we would now like to be able to do is to add the alias to the email address of an agent who is going to be unavailable for any length of time, e.g. on leave, so that someone who is not away will be notified of ticket followups. We would prefer the original agent to continue to be notified, so that they can easily learn where there has been activity on their tickets when they return, but OTRS (1.1.1-01) doesn't allow multiple addresses, i.e. a comma-separated list of addresses, as an agent email address. The error message hints that the address is not RFC822 compliant. Would that be easy to change? Jim