18 Nov
2010
18 Nov
'10
2:30 p.m.
Hi, does someone know why chanigng the ticket title isn't logged in the ticket history ? I'm not sure whether I should report this as bug or feature request. Usally OTRS documents the whole life of a ticket to be on the safe side. IMHO changing the ticket title is a critical action since a wrong title (wrong content, not typing errors) could lead to a wrong handling of the ticket. Thanks in advance Alexander -- radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Phone +49 202 2489 1123, Fax +49 202 2489 941123