Le 2011-08-10 14:44, Roy Kaldung a écrit :
On 8/10/11 8:35 PM, Ugo Bellavance wrote:
Le 2011-08-10 14:24, Roy Kaldung a écrit :
On 8/10/11 8:17 PM, Ugo Bellavance wrote:
Hi,
What is the recommended procedure in the case where two persons open a ticket that describe exactly the same problem?
In 2.3, we used to use merge, but when closing one ticket, the other would need to be closed manually.
I link them. In addition to that you should figure out if the Master-Slave package fits to your needs.
When you close a linked ticket, does it close the other tickets linked to this one?
What is the difference between link and merge, is it documented somewhere?
I merge tickets from the same customer on the same topic.
That would be my case. Do you have to close all merged tickets individually? Ugo