[otrs] See all new and open tickets in My Queues

Hi all, Is it possible to configure OTRS 1.3.2 to see all your tickets (open and new state) in the queue list (my queues) ? We want to have all our tickets sort by queues (like were tickets stat is new). Is it that clear ? Thanks in advance. -- Guillaume REHM Service Informatique Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr