Solved by myself.. It was related to the fact that the mandatory field "login" was mapped to sAMAccountName, which is not populated from my LDAP infrastructure. Cheers, d. -----Messaggio originale----- Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di CARNINO Daniele Inviato: martedì 10 giugno 2008 13.33 A: User questions and discussions about OTRS.org Oggetto: [otrs] LDAP customer backend problem Hello all, I have a strange problem with the LDAP Customer Backend. When I enter a string and click "Search Customer" in the New Phone Ticket (Outbound) module, if the query returns two or more hits, then I can select one of them, click "Take this customer" and everything is ok: i see all the fields of "customer info" populated correctly. But if the query returns only one hit, there's no way to "take" it and see the "customer info" populated: it remains empty or with the data related to the last "taken" customer. Any hint? Ciao, d. Daniele Carnino ICT - Architetture FIAT Services S.p.A. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/