Hi, I seem to have the same or at least a similar problem. Have you been able to solve it in the meantime? I haven't been able to spot an answer on the mailing list. I am using OTRS 2.0.4 and tickets do not show up in my queue. However, they do if a assign full rigths (rw) to the group assigned to the queue. No lesser subset of rights is sufficient. I thought that even ro (read only) must be enough just to see the ticket. Your suggestions on the URL structure did not have any effect within my setup. Any ideas appreciated. Cheers TObias -- Tobias Lütticke franck.lamas@stp-presse.fr schrieb:
Hi,
when I access on the home page of the system, My Queues is always empty (My Queues (0)) even if i have open tickets (Tickets : 2)
Is it normal or do I have to change something ?
Is it possible to see tickets directly on this page ?
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