[otrs] Reopen a ticket via user web interface

Hi all: I can't find any option within the user web interface (the one for the support personnel) to reopen and already closed ticket if need arise. What am I overlooking? -- Jesús M. Navarro Jefe de Sistemas y Soporte Ándago Ingeniería - www.andago.com Teléfono: +34 916 011 373 (ext. 29) Móvil: +34 666 431 088 e-mail: jesus.navarro@andago.com