Re: [otrs] In the customer interface, can a search be made by ticket type or dynamic field?

I found "Frontend::Customer::Ticket::ViewSearch" and found out how to include dynamic fields in both search conditions and results. Haven't yet found how to search by ticket type. Is it possible? On Thu, Mar 14, 2013 at 5:40 PM, Bogdan Iosif wrote:

Hi list,

Does anyone know if OTRS can enable customers to search their tickets by ticket type or dynamic fields?

This would be an extension of the search already available in the customer interface.

Thanks, Bogdan

P.S: I went through all configs from SysConfig (v3.1.10) that seemed to be related to the customer interface and wasn't able to find anything related to customizing the search available to customers.