Hi! I'm a new user of OTRS and it looks very nice. But I have the same problem as Christoph wrote in his mail from the 20th August. On Tue, Aug 20, 2002 at 02:33:08PM +0200, Christoph Kaulich wrote:
Yes, but sometimes I get day directories like this:
drwxr-sr-x 5 otrs nogroup 92 Aug 9 15:03 9
and wwwrun can not create new article directories. This result to an erro in the procmail log:
procmail: Executing "/opt/OpenTRS//bin/PostMaster.pl" mkdir /opt/OpenTRS/var/article/2002/08/9/835: Permission denied at /opt/OpenTRS/bin/..//Kernel/System/Article.pm line 157
And this results to the '[otrs] hourly new item in the raw-queue' error from the mailing list.
Then Martin answers:
Download the current Kernel::System::Article module (http://otrs.org/cgi-bin/cvsweb.cgi/~checkout~/otrs/Kernel/System/Article. pm?rev=1.16&content-type=text/plain ) save it under /opt/OpenTRS/Kernel/System/Article.pm and restart the webserver. Then it works.
I've tried this, but it doesn't work in my case. I also have noticed, that the cronjob "otrs cleanup" doesn't delete the mails in "/opt/OpenTRS/var/spool". Always when this job runs, I'll recive the mails once again. Then I have tried to start the job as "root" and it worked, the mails where deleted, but I also get the deleted mails one more time. I've installed OTRS via rpm file (0,5 Beta 7) on a SuSE Linux 8.0 distribution. I only have replace the following files: Article.pm DB.pm Maybe someone has an idea how to fix this problem? Also thanks for the great work. Maybe it is possible for a future version also to take a look at all open tickets, so the chief will have a survey. Ciao Heimo