[otrs] Ticket Expand View to customer and others questions

Hi, I'm proud to join the OTRS community and I hope to be helpfully. I've 3 questions : 1- How can I activate Ticket Expand View option for the customer's view. Our biggest customer demand to have this view or we'll have to change our tickets system. :-s I've already seen that question in the mailing list archive. I did not see any answer. 2- Is there a French community on OTRS ? 3- I didn't found any website with template or explanations for dumbs to "customize" the customer interface. Thanks to all -- Bastien VLERICK Support Service Manager