27 May
2004
27 May
'04
4:38 p.m.
On Monday, May 17, 2004 7:11 PM
Douglas Gee
Our support department handles support for hundreds of domain.com addresses. It would be ideal if we could tailor each OTRS support request that comes in as, say, "support@domain12.com" to be answered as csrXX@domain12.com in the response header. How would I do this?
The response address is bound to the queue you send the reply from. You'd have to quite deeply tweak OTRS to achieve the wanted behaviour or well use your mail server's capabilities to rewrite the sender, if you like. Feel free to contact ((otrs.de)) for both. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388