Hi, Our college has been using OTRS for a couple of weeks now. We have all been excited to see how much OTRS can do and are grateful to the programmers that came up with such a robust system. We have many options customized to our own needs. One of which is emails coming into our help desk. We have a separate queue for email tickets coming in and it has been tested and is ready for implementation. One last, yet important question I have is how to efficiently reply to these email tickets after they are created. I see this section [Compose Answer: Email], directly underneath this is blank. Is there someway to get a link there to reply to an email ticket? I think there is probably an easy config to get this but I could be wrong. Thanks in advance.
~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meirick, Help Desk/PC Support -- meirickc@nicc.edu Northeast Iowa Community College -- http://www.nicc.edu